Our Privacy and Data Protection Policy
At Waterford Development Ltd, we’re committed to protecting and respecting your private data.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website or instructing us to carry out works, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to
firstname.lastname@example.org or by writing to:
Waterford Development Ltd
Orbital 25 Business park
Alternatively, you can telephone 01923 244466.
Who are we?
Waterford Development provides a one-stop-shop property maintenance service. We can send a plumber to fix the leak and then send a decorator to make good the damage caused. We serve estate agents, lettings agents, property management companies and home owners in London. Since 1998, we have built a reputation for fast, friendly and professional service.
We employ a professional full-time team of experienced, qualified staff who can handle any property maintenance challenge, no matter how large or small. Our team includes skilled tradesmen in heating and plumbing, electrics, decorating, carpentry, roofing, all types of flooring and now drainage!
We are able to carry out everything from full refurbishments and property renovations, to the smallest repairs and maintenance. We are here to help, as we know how important professional management is for you and your property. We are proud to be Gas Safe Registered and fully insured.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you complete the contact form or engage with other forms within our site. We may also be passed on information from landlords or estate agents, this information is kept strictly confidential and is secure with our data protection practices.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
Landlords and agencies will pass us names, contact numbers, the property address and email addresses.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Main Cookies used on our site
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited
How is your information used?
We may use your information to:
- Contact you regarding queries raised in the contact form;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services;
- Process a grant or job application.
- to booking in work as instructed to do so by our clients (landlords and agents)
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings).
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
You can change your opt-out preferences by unsubscribing to our emails, emailing us on email@example.com or calling us on 01923 244466.
How you can access and update your information?
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:
Telephone: 01923 244466
Write to us at:
Waterford Development Ltd
Orbital 25 Business park
Right to erasure
Should you wish to have your details removed from our system, we will require written confirmation. This can be either in letter or email format and we will confirm once the process has been completed.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.